Planning a trip to New Zealand? Our Frequently Asked Questions page covers everything from booking tours and transport options to what to pack and when to visit. It’s your go-to guide for clear, reliable answers that help take the stress out of organising your holiday. Whether you're travelling solo, as a couple, or with a group, you'll find helpful tips to make your Kiwi adventure run smoothly.
Our base station is fully wheelchair accessible, and a wheelchair is available for guests to borrow from reception. The Gondola cabins can accommodate manual wheelchairs up to 600mm wide, which is the maximum width of the cabin doorway. At the summit station, an elevator allows wheelchair users easy access to the café, observatory, and function spaces. However, please note that the Christchurch Discovery Ride is not accessible for wheelchairs.
Unfortunately, the Christchurch Botanic Gardens Tour is not wheelchair accessible. However, if you can step onto the shuttle, wheelchairs and walking frames can be left safely at the Christchurch Botanic Gardens Visitor Information Centre during the tour.
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